Privacy Policy
Any personal data collected will only be used as permitted by law. This Privacy Policy is based on the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Information
This website is owned and operated by DR Physiotherapy.
Company name: DR PhysiotherapyRegistered address: Middleton Masonic Hall, Middleton, Manchester, M24 4DYData Protection Officer: Dan Rix
Further contact details can be found on our Contact Page.
How We Collect Your Information
We collect personal information when you complete a contact form on our website, contact us by phone or email, or become a patient and receive physiotherapy services.
We also collect limited information through cookies for website analytics purposes.
The information we collect may include your name, email address, phone number, and any information you choose to provide to us.
What Information We Collect as a Patient
If you become a client, we will also collect and store clinical information necessary to provide physiotherapy care. This may include assessment findings, treatment notes, rehabilitation plans, and correspondence relating to your care.
What We Do With Your Information
We use your information to respond to enquiries and communicate with you, provide physiotherapy treatment and related services, manage appointments, invoicing, and accounts, and send relevant service information or marketing communications where appropriate.
We store enquiry data while your enquiry is active and delete it when it is no longer required. Patient records are retained in line with legal and professional requirements.
We use cookies and analytics tools to understand how visitors use our website so we can improve it.
For marketing purposes, we may store your email address on a third-party mailing platform. These providers act only as data processors and do not have permission to use your data for their own purposes.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under UK GDPR. This includes processing necessary to provide physiotherapy services, compliance with legal obligations, legitimate interests such as service improvement and marketing, and consent where required.
Who We Share Your Information With
We may share your information with service providers who support our marketing, communications, or IT systems, our accounts system for invoicing purposes, our legal advisers in the event of a legal claim, and analytics and search engine providers to help us improve our website.
We do not sell or share your personal data with third parties for their own marketing purposes.
If our business were ever sold or transferred, your information may be passed to the new owner under the same privacy protections.
Data Retention
We retain personal and clinical data only for as long as necessary to fulfil the purposes it was collected for, including legal, clinical, and reporting requirements. After this period, data is securely deleted or anonymised.
Access to Your Medical Records
You have the right to request access to the personal data and medical records we hold about you, including physiotherapy assessment notes, treatment records, and correspondence relating to your care.
To request a copy of your records, please contact us at info@danrixphysio.co.uk or on 0161 818 8100. Requests are usually processed within one month and are provided free of charge.
We may ask for proof of identity before releasing records to ensure your information is kept secure. In limited circumstances, some information may be withheld or redacted where required by law.
Your Data Protection Rights
Under UK GDPR, you have rights in relation to your personal data, including the right to request access to your data, request correction of inaccurate or incomplete data, request erasure in certain circumstances, request restriction of processing, object to processing including marketing, and withdraw consent where consent is the lawful basis.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
How to Contact Us
For all enquiries relating to privacy, personal data, or access to records, please contact:
Name: Ben RixEmail: ben@danrixphysio.co.ukTelephone: 0161 818 8100Postal address: Middleton Masonic Hall, Middleton, Manchester, M24 4DY
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legislation or how we process personal data. Any updates will be published on this page.
Policy last updated: January 2026
