Who we are
Dan Rix Physiotherapy Ltd provides physiotherapy and related healthcare services. We trade as Dan Rix Physiotherapy and DR Physiotherapy.
For data protection purposes, Dan Rix Physiotherapy Ltd is the data controller. This means we are responsible for deciding how your personal information is collected, used and protected.
- Company number: 14742816
- ICO registration number: ZB716387
- Registered office: Middleton Masonic Hall, Manchester Old Road, Middleton, Manchester, M24 4DY
- Data protection contact: Ben Rix
Information we collect
We collect the information we need to respond to enquiries, manage appointments and provide safe and effective physiotherapy care.
This may include your name, date of birth, address, telephone number, email address, emergency contact details and information you provide through enquiry forms, online booking, pre-screening forms or uploaded documents.
If you become a patient, we also collect clinical information. This may include your medical history, previous injuries, allergies, medication, assessment findings, treatment notes, rehabilitation plans, outcome measures, reports and correspondence relating to your care.
We may also collect payment information, CCTV footage within our clinics, recorded telephone calls, and limited technical information when you visit our website, such as cookies and analytics data.
How we use your information
We use your information to provide physiotherapy care, manage bookings, communicate with you, maintain clinical records, prepare treatment plans, process payments and meet our legal, clinical and professional obligations.
Where relevant, we may also use your information to prepare reports for insurers, solicitors, case managers, referrers or other healthcare professionals involved in your care.
We only use your information where we have a lawful reason to do so. This may include providing healthcare services, fulfilling a contract, meeting legal obligations, improving our services, protecting our legitimate interests, or using your consent where required.
If you choose to hear from us, we may occasionally send emails containing health and wellbeing advice, clinic updates and information about our services. You can unsubscribe at any time.
Sharing your information
We only share your information where it is necessary to provide your care, where you have given consent, or where we are required to do so by law.
This may include sharing information with your GP, consultants, insurers, solicitors, case managers, referrers, MedCo or medico-legal agencies, occupational health providers, or other healthcare professionals involved in your care.
Copies of clinical records are only released following appropriate patient authorisation, a valid Subject Access Request, or where disclosure is required by law.
We also use trusted third-party systems to support appointments, clinical records, rehabilitation programmes, communications, payments, accounting and email marketing. These providers process information on our behalf and must meet appropriate data protection and security standards.
Keeping your information safe
We take the security of your personal and clinical information seriously. We use password-protected systems, multi-factor authentication, encryption where appropriate, restricted staff access and secure clinical software.
Only authorised members of our team can access your information where it is necessary for their role.
Payments and stored card details
Card payments are processed securely by our third-party payment provider, TM3 Pay powered by ClearAccept. If you choose to save your card for future payments, your payment details are stored securely by our payment provider.
Dan Rix Physiotherapy cannot view or access your full card details; however, we can process payments using your securely stored payment method in accordance with your agreement, our Terms & Conditions, or your treatment arrangements.
CCTV and call recording
CCTV operates within our clinics for the safety and security of patients, staff and premises. Telephone calls may also be recorded for training, quality assurance, patient safety and security purposes.
How long we keep information
We keep personal and clinical information only for as long as necessary to provide healthcare services and meet legal, clinical, regulatory and professional requirements. When information is no longer required, it is securely deleted or anonymised where appropriate.
Your rights
Under UK data protection law, you have rights over your personal information. These include the right to request access to your information, ask us to correct inaccurate information, request deletion where applicable, restrict or object to certain processing, and withdraw consent where consent is the lawful basis.
You can request a copy of the personal information and clinical records we hold about you by contacting us. We may ask for proof of identity before releasing records, and requests are usually processed within one month.
You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information has been handled.
Contact us
If you have any questions about this Privacy Notice, how your information is used, or you would like to request access to your records, please contact us.
Policy updates: We may update this Privacy Notice from time to time to reflect changes in legislation or how we process personal information. The latest version will be available on our website.
